How can we help?
Find answers to common questions about BalancePilot — what it does, how to use it, where your data is stored, subscriptions, and how to get in touch.
Contact Support
Need help, found a bug, or have a feature idea? Email us and we'll get back to you.
Getting Started
What is BalancePilot?
BalancePilot is a debt payoff planning app that helps you organize balances, due dates, payoff strategies, payments, cash planning, and progress in one place.
Is BalancePilot available on the App Store?
Yes. BalancePilot is free to download on the App Store.
Does BalancePilot connect to my bank?
No. BalancePilot is manual-entry only and does not request bank login credentials or connect to financial accounts of any kind. You enter your own balances, payments, and account details directly.
Accounts and Balances
What account types can I track?
You can track debt accounts such as credit cards, auto loans, student loans, medical balances, personal loans, BNPL balances, and other accounts you want to organize for payoff planning. Some advanced categories may require BalancePilot Pro.
Can I track checking cash or protected commitments?
Yes. BalancePilot can help account for checking cash, safety buffers, and protected commitments so your payoff plan is more realistic about what money may be available.
Do I have to enter exact account names?
No. You can use nicknames or labels that make sense to you.
Payoff Strategies
What payoff strategies does BalancePilot support?
BalancePilot helps compare strategies such as Avalanche, Snowball, Smart Hybrid, and Accelerated Payoff so you can understand how different approaches may affect your timeline and estimated interest. You can also read the Strategy Guide for a plain-English breakdown of each approach.
Does BalancePilot tell me what to pay first?
BalancePilot can highlight a suggested focus account based on the information you enter and the strategy you choose, but it is a planning tool and not personalized financial advice.
What is Accelerated Payoff?
Accelerated Payoff is designed to focus extra cash toward faster debt reduction while still helping you keep track of required payments and timing across all accounts.
Due Dates and Payments
Can BalancePilot track due dates?
Yes. BalancePilot is designed to help organize due dates, statement dates, urgent dates, payday timing, and payoff timing across your accounts.
Can I log payments?
Yes. BalancePilot lets you log payments so progress and recent activity are easier to follow over time.
Can payment logging deduct from checking?
BalancePilot supports cash-aware planning where payment logging may optionally reflect checking and cash balance changes when that option is enabled.
Privacy, Data, and Pro
Where is my data stored?
BalancePilot stores app data locally on your device using standard iOS app storage. BalancePilot does not currently offer cloud sync, account-based backup, or bank syncing. App data can be deleted by deleting the app from your device.
Does BalancePilot sell my personal information?
No. BalancePilot does not sell personal information and does not use your financial data for advertising or profiling of any kind.
Is BalancePilot financial advice?
No. BalancePilot provides educational payoff estimates and planning tools only. It is not financial, legal, or tax advice. Always verify balances, due dates, APRs, minimum payments, and payment requirements with your lender, and consult a qualified professional for decisions that matter to your situation.
Is BalancePilot free?
BalancePilot is free to download and includes core payoff planning features. BalancePilot Pro may offer additional premium features through an optional monthly subscription. Pricing and availability are shown in the app before purchase.
Where can I read the privacy policy?
You can read the full privacy policy on the Privacy page.
Feedback
How do I report a bug or request a feature?
Email hello@balancepilot.net with the subject "BalancePilot Feedback" and include details about what happened or what you would like to see. We read every message.